Shopbop Sucks Customer Reviews and Feedback
Shopbop is a US online fashion apparel and accessories shop that opened in 1999. It has been a subsidiary of Amazon.com since 2006.
Izzat A, an angry costumer at Shopbob wrote a review about the expensive and fake items at the portal SITEJABBER in April 2020:
"Bought a necklace from Shopbop. 14K diamond bla bla bla. Price stated was US$1395 but was slashed to US$411 excluding tax and delivery cost. When the item arrived, I went to check for its value in a pawn/jewelry shop. And I found out its worth only about US$35. UTTERLY DISAPPOINTING!"
Former Employee - Anonymous Employee says"I worked at Shopbop | East Dane full-time Cons: Members of the leadership team have been publicly humiliated and bullied by the executive team. Human Resources has been referred to as the “narc” by members of the inner circle because they work for the executives not the employees so don’t bother trying to bring anything to their attention. There is little interest in employees well-being both mental and physical. When the CEO learned multiple departments were experiencing anxiety and unusual amounts of stress she replied in a large meeting that employees are just Type A personalities and it had nothing to do with work. End of story. Mental well-being is not important and those who speak up are pushed out. Executive team lacks basic understanding of business best practices creating an environment where departments constantly spin to try to meet the ever changing demands. Blame is often placed on teams who are only doing what they are forced to do as ‘managements way is the only way’. There is no organizational alignment because there is no culture. What used to be a culture based on transparency, trust and data is now a culture of yesing management through hierarchy. This type of culture seeps into decision making - which ultimately will break the company. Because of managements way of ruling, there is a complete lack of diversity in how the business thinks about the ever evolving customer and the best way to serve the customer."
Current Employee - Anonymous Employee says"I have been working at Shopbop | East Dane full-time for more than 3 years Cons: In my opinion, the atmosphere in creative-operations at Shopbop mirrors the television show "The Office" in many ways that are not positive. First, they want everyone to think of each other as "family". But a business is not a family or second family or any sort of family. A business should be professional and not intertwined with personal life and feelings. Yet, in spite of this, not everyone is welcome to become a family member. There is definitely an "in" group and an "out" group in creative operations. For those who fit this familial mold, they are treated with kindness and illegal substance parties. It has even been suggested through the grapevine that promotions and roles are chosen not based on merit, but favoritism (and even nepotism). Therefore, the members of the "family" seem to have carte blanche to act and treat others however they want without fear of repercussion. Whereas the "non-family" members are subject to being called out for doing the same things that "family" members do, but never get in trouble for. Overall, the environment can be quite taxing and scrutinizing if you are not a "family" member. It can lead you to feeling excluded, not good enough, and all together terrible and without a reason to live. My time at Shopbop made me feel like I was never good enough. And I found it so odd and unprofessional that what felt like a majority of the creative operations employees had dated one another."
Former Employee - Anonymous Employee says"I worked at Shopbop | East Dane full-time Cons: No work/life balance. Upper Management has no clue what is going on. Constant change in management and I mean entire departments within a year or two. Absolutely no training or help provided. Referred to as a "level" not a person."
Former Employee - Title says"I worked at Shopbop | East Dane full-time for more than a year Cons: Management is rude. Most employees have been there less than a year. Departments highly compartmentalized. Bad customer service approach and bad data/inventory control are engrained in the company culture."
Former Employee - Picker/Packer says"I worked at Shopbop | East Dane part-time for more than a year Cons: Terrible, uneducated with deeply disturbed mental incapacitated management with familiarity of identification of more, but question is how much more. Next question is what kind of investors burn out their efforts?"
Current Employee - Warehouse Lead says"I have been working at Shopbop | East Dane full-time for more than 5 years Cons: Lots of overtime, hard to request vacation, inconsistent workforce, inconsistent managers (lost 5 managers in the past year), there is no culture, there is unity, there is no synergy"
Current Employee - Anonymous Employee says"I have been working at Shopbop | East Dane full-time for more than a year Cons: The people and culture is not what you expect coming in. Some employees who come from Amazon say it is not as intense but you can see how certain aspects have influenced the culture at Shopbop. Employees don’t seem to be inclusive. There are cliques, people work in silos, and there is high turnover."
Former Employee - Warehouse Associate says"I worked at Shopbop | East Dane full-time for more than 5 years Cons: Terrible work conditions. You have to stand or walk for long hours. Job is repetitive, boring, and tiring. You have to work weekends, holidays, and long hours."
Former Employee - Anonymous Employee says"I worked at Shopbop | East Dane full-time Cons: Too many to list. Leads play favorites. Set up workers to get fired. Losers run the warehouse, most get drunk across the street at Baldwin Bar and Grill. Loserville."
Former Employee - Fulfillment Center Associate says"I worked at Shopbop | East Dane full-time for less than a year Cons: - Strange degree of security and surveillance - very little training - 10 hour days w/ mandatory overtime - They keep everyone separate, so you literally never get to know anyone you work with. - Poor work / life balance"
Merchant Assistant (Former Employee) says"Fluency is required in the usual ecommerce buzzwords, so bone up! And be prepared to spend a lot of time convincing yourself having the experience on your resume is worth it. ShopBop management is pretty negative, they talk about employees, usually it’s personal and offensive. Often right in the middle of the open office plan where we can all hear. They offer no real training or support when questions arise. They rely too much on contract workers, creating an even worse impression of the turnover there, which is pretty high. People leave and transfer out constantly. Don’t pity those who remain, they are in their element and will likely thrive there for a long time!"
Tier 1 (Former Employee) says"They don’t tell you that you will be forced to work 60hr weeks 6 days a week always on your feet either walking or standing. They have no training and then will punish you for messing up! 100% warehouse no daylight ever. They will not tell you that they will force you to go to different locations that day. Extremely strict on attendance you can get up to 20 points but you get 3 points just for coming back from break late"
Outbound Associate (Former Employee) says"New hires are valued more than people that have been there awhile."
Outbound (Former Employee) says"Very boring but good pay. Odd shift schedules making sure you don't get a 2nd job. Managers and the company NEED TO GET THERE SH@$ TOGETHER. I felt that I was played and my time was wasted. I was trained on consolidation ( packaging) but soon after they did not put me there very often. They are not consistent and do not make easy for people to stay and felt like if there bias. Shopbop has a high turnover and people do not want to last long. Cons: Dumb management"
Picker/Packer/Shipper (Former Employee) says"If you dont have an outside life this job is perfect for you. Management is terrible and you work crazy hours that's mandatory. You have a certain rate that you have to hit and it's nearly impossible with all the employees plus the temps they bring in. Cons: Management, work hours."
Tier 3 (Current Employee) says"Absolutely do not work for this company. If on the corporate side it should be fine, but if on the fulfillment end, it is nothing short of a disorganized management team with poor communication, gaslighting, and dismissal of ideas. The benefits are nice but one must weigh that against overall job/life satisfaction."
Outbound labor (Former Employee) says"I don't think the managers truly care about you, several times they mention the stock they own in amazon and that tells me they only care about themselves."
Customer Service Representative (Current Employee) says"very antiquated and no management support. i didnt have a great experience here, as the company is ran quite poorly and there was no management support."
Image Specialist (Former Employee) says"okay for ft; they hire temps for employees on vacation; then cut them loose when the person returns from vacation; no benefits; etc. Cons: no breaks, benefits, training, no different than mindless assembly line work"
T1 Associate (Former Employee) says"Management is lacking in communication to better help ground level employees and, when asked for help, the common response is "I don't have an answer for you, sorry." And don't think hard work pays off. You will be minimally recognized if at all and certainly no raise or incentive for hard work either. The ground level employees are generally good to work with."
Recieving Associate (Current Employee) says"Leads walk around all day pretending to act busy and they do whatever they want. Manager sit on their butt all day, than comes out just to make sure everything running properly goes right back into the cubical offices.. Safety is a main priority I say that some bs.. Employee gets bruise and cut manager tell them it just a little bruise or cut give a them a bandage to cover it up.."
Picker/Packer (Former Employee) says"work was fast paced, you would be on your feet most of the day, shifts could be either 8 hours to 12 hours. Job paid 10/hr and with no chance of advancing over that. mandatory work days for holidays"
Warehouse Associate (Current Employee) says"Productivity is a higher priority than safety and accuracy. During sales they cater food for the employees. They don't show appreciation for the hard work of the employees (they are what make the business run anyway). As productivity increases, accuracy plummets. Cons: Terrible management"
Inventory Control Specialist (Former Employee) says"You would have tons of overtime working here and make plenty of money to live. But no time for rest and they work you till you burn out there. Which is fine for the company because they will just bring in new employees. There is no work life balance at this company. Mandatory overtime is a must. You are constantly told you need to hit better numbers everyday. Very stressful environment and managers do not care for the employees."
Process Assistant (Current Employee) says"unfair place to work. as a part of the leadership team, i feel unrecognized and underappreciated. do not work here unless you want to be miserable. but good benefits."
Returns FC Associate (Former Employee) says"Shopbop is a good place to work for a first job. The pay is decent and the benefits are great."
Warehouse Associate (Former Employee) says"I enjoyed working with this company it was well organized an very people friendly everything about it was a good vibe people where helpful my first few days of training I would defenitly work here again."
Return Center Processor (Current Employee) says"Lifestyle staffing works mainly with Shopbop. Takes a very long time to be hired in. Temps are treated poorly. Management if only considerate of Shopbop's FTE Cons: hours vary especially during sales, takes a long time to be hired directly into the company, poor treatment of temps"
Warehouse Worker (Current Employee) says"a typical day would be a mandatory 10 hour day, the more you work for them the less your opinion is valued. i learned how to manage my time efficiently. the management is fair for the most part but do play favoritism for trying to go farther in the company. the work culture, is loud, but not much talking to keep efficiency. the hardest part of the job is struggling to get ahead in the career. the most enjoyable part of the job is being put in a draing every company meeting. Cons: straining, and exhausting"
Warehouse Worker (Former Employee) says"At first I was excited to work at shop Bob but they didint paid me my hours I was working always struggle with my hours I really do not recomended they dont care about there workers"
Claudia Vivori says"After creating an account and placing an order of more than $250 dollars, not only my order was refused and my account was blocked because they were "unable to verify that the information provided was associated with the credit card holder" (me), but **they never asked for more info nor notified me**. So I was expecting the package to be processed (and shipped) a week ago, tried to go on the website to check, and found out I could not even enter my account. I will not get the item in time, especially that I live abroad (I was also paying Import fees), and definitely will not buy from them again."
홍지은 says"Canadian! Do not buy here. I ordered shoes from shopbop since it is free return. However, size was big and very heavy. I had to refund. I paid $200 and they refund me $150. They said $50 is custom and duty... there was no free return. I lost my $50..."
Don says"Same experience here. Placed 2 orders 2 weeks ago but till date, the items are not received yet. Emailed the service email address twice but no replies at all till date. Not what I have expected from a reputable luxury e-commerce company. Disappointed as it was meant as a anniversary gift for my wife but now it's way past our anniversary date."
viviana morote says"I placed both orders a month ago and on the 23th UPS told me they were suspiciously in customs when they were below the customs amount. Later after Christmas they appeared as delivered on the UPS tracking but I never received them. I was told “sorry for the inconvenience” and that’s it. I would please ask for my case to be escalated by a manager. This are my order numbers 94156248 94156377"
Ella L says"Honestly I have never been more disappointed with a ‘luxury’ business before. International shipping is quoted as taking 2-4 days, my parcel actually wasn’t even dispatched until the 4th day and took a further 6 days to arrive. When I called customer services to find out what was going on after 3 days of no movement the person I spoke to wouldn’t even take my order number to look into it and I was only told that my estimated delivery date was just an estimate, it couldn’t be guaranteed and neither could shipping times despite it being plastered all over the website, and that likely it would be much longer. I have been unable to see the shipping invoice to check the true taxes charged and after reaching out to DHL I was told I have to speak to Shopbop, the exact opposite of the advice on the website Most disappointingly, when the boots did eventually turn up they were not in the original brand packaging at all and have been folded to fit into a smaller flimsy box therefore leaving creases in the leather of the boots. It’s not what I would expect at all when you spending so much on a branded pair of shoes. Lastly despite my order being placed through my account it has not been added to my rewards points I wish I’d read the reviews on here first before placing my order Order: 94462093"
Von says"I’ve tried getting in touch with customer service but I have not received any reply. I recently ordered (ORDER CONFIRMATION Order Number 94489756) and my account has been temporarily locked. I have no way of tracking my order if my account access is locked. Please reply to my emails."
Lucia Leon y Leon Cerni says"Terrible costumer service, they wont answer emails or phone calls. The webpage blocked my account and wont let me acess to track the package. No idea where the package is located. When i try to change the password it wont change and wont let me acess the account."
Sam O says"I used to love Shopbop but I am waiting for a refund of $1000 for a purchase that I sent in to be returned over a month ago!!!!!! Not only that, but I’ve sent 7 EMAILS to their service email address after being ghosted and have heard nothing. I never write reviews like these but I’m at a loss for words. The most awful customer service I’ve ever experienced!!!!"
Rose says"Ever since Shopbop switched to ECMS express courier (they used DHL before), their services went downhill. Orders take forever to arrive and the tracking service is not updated so you don't have an idea when you are going to receive your order. Customer service can't provide answers when asked. I had also ordered two dresses from the final sale category and they were both damaged. They don't really check what they sent out. If you're a new shopper in Shopbop, it will be better to put your money in other reputable shopping sites."
Samantha Khor says"Same here!! Ordered on 8 Dec 2020. Stated that the item will reach in 2 - 4 working days but didnt receive anything till date and its a Christmas gift.. Not only that, the tracking info is not clear & when I email the customer service for a clear answer all I get is a standard reply again.. Its the same reply over and over again. Not addressing my queries at all.."
Ruth Tan says"Shopbop should update the delivery duration. Apparently, it stated express delivery 2-4 days but 8 working days has gone and the item still transiting in Chicago. Estimated delivery also stated 16 dec but again they failed. Please update the actual delivery time since cannot fulfil the express delivery of 2-4days. Dont mislead your customers especially when we are anticipating and thought it would deliver on the date stated. I just hope i can receive the package before xmas. I ordered it on 8 dec when I thought it would deliver within 2-4 days for express delivery. :/"
Anna Vi Rivera says"#94065253 I ordered this item dec.8 , and up to now no shipment update. Now im confused wether to keep my order or cancel it!"
Ida Marthine Händel Saastad says"I understand that delay occurs with processing & shipping during sales, but my order is still "processing." And no updates at all. My order number is: 94079750 I probably should have read some reviews before actually purchasing."
monicapburrill says"Ordered a dress in October starting mailing Shopbop in November and December. Everytime I wrote a mail I got a different person replying not to my previous questions,they had not done anything about the non delivery,then they decide to give me refund,what a performance, not a clue. THANK goodness for the man on the phone,he listened and acted"
Katrina Rodin says"I have ordered a few times from shopbop. Each time the orders take close to a month at least to come to Canada and each time I end up paying duties. This third time my order arrived and my item came two sizes larger than ordered. I had already paid duties to pick it up from the post office so will lose that money if I return it and an super disappointed with them for packing the wrong size and then it taking a month to show up. The item was limited stock so I don’t think I can exchange for the right size. Super upset with this experience. I will be shopping Nordstrom instead which now does free shipping to Canada and usually comes ahead of schedule via FedEx in about 5 days with no duties. I’m extremely disappointed. Shopbop you could have been a good thing. I have edited my review because I would like to add that I emailed Shopbop and was impressed that they responded immediately and did offer me a slight price reduction which I was pleased to accept. I still wish they offered quicker and actual free shipping to Canada. However I must say the customer service was very prompt."